PRIVACY POLICY
Last updated May 30, 2024
This privacy notice for RemoteSens Limited ('we', 'us', or 'our'), describes how
and why we might collect, store, use, and/or share ('process') your information
when you use our services ('Services'), such as when you:
* Visit our website at http://www.remotesens.com [http://www.remotesens.com],
or any website of ours that links to this privacy notice
* Engage with us in other related ways, including any sales, marketing, or
events
Questions or concerns? Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and practices,
please do not use our Services. If you still have any questions or concerns,
please contact us at info@remotesens.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out
more details about any of these topics by clicking the link following each key
point or by using our table of contents below to find the section you are
looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
us and the Services, the choices you make, and the products and features you
use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive
personal information.
Do we collect any information from third parties? We do not collect any
information from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and
fraud prevention, and to comply with law. We may also process your information
for other purposes with your consent. We process your information only when we
have a valid legal reason to do so. Learn more about how we process your
information.
In what situations and with which types of parties do we share personal
information? We may share information in specific situations and with specific
categories of third parties. Learn more about when and with whom we share your
personal information.
How do we keep your information safe? We have organisational and technical
processes and procedures in place to protect your personal information. However,
no electronic transmission over the internet or information storage technology
can be guaranteed to be 100% secure, so we cannot promise or guarantee that
hackers, cybercriminals, or other unauthorised third parties will not be able to
defeat our security and improperly collect, access, steal, or modify your
information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by
submitting a data subject access request
[https://app.termly.io/notify/3b8edc9a-12ed-43ea-b0c5-71739d34e847], or by
contacting us. We will consider and act upon any request in accordance with
applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the
privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. HOW LONG DO WE KEEP YOUR INFORMATION?
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
10. DO WE COLLECT INFORMATION FROM MINORS?
11. WHAT ARE YOUR PRIVACY RIGHTS?
12. CONTROLS FOR DO-NOT-TRACK FEATURES
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
register on the Services, express an interest in obtaining information about us
or our products and Services, when you participate in activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the
choices you make, and the products and features you use. The personal
information we collect may include the following:
* names
* phone numbers
* email addresses
* job titles
* contact preferences
* billing addresses
* contact or authentication data
* debit/credit card numbers
Sensitive Information. We do not process sensitive information.
Social Media Login Data. We may provide you with the option to register with us
using your existing social media account details, like your Facebook, X, or
other social media account. If you choose to register in this way, we will
collect certain profile information about you from the social media provider, as
described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.
All personal information that you provide to us must be true, complete, and
accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit
our Services.
We automatically collect certain information when you visit, use, or navigate
the Services. This information does not reveal your specific identity (like your
name or contact information) but may include device and usage information, such
as your IP address, browser and device characteristics, operating system,
language preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and other technical
information. This information is primarily needed to maintain the security and
operation of our Services, and for our internal analytics and reporting
purposes.
Like many businesses, we also collect information through cookies and similar
technologies.
The information we collect includes:
* Log and Usage Data. Log and usage data is service-related, diagnostic, usage,
and performance information our servers automatically collect when you access
or use our Services and which we record in log files. Depending on how you
interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity
in the Services (such as the date/time stamps associated with your usage,
pages and files viewed, searches, and other actions you take such as which
features you use), device event information (such as system activity, error
reports (sometimes called 'crash dumps'), and hardware settings).
* Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on
the device used, this device data may include information such as your IP
address (or proxy server), device and application identification numbers,
location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
* Location Data. We collect location data such as information about your
device's location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the device you use
to access the Services. For example, we may use GPS and other technologies to
collect geolocation data that tells us your current location (based on your
IP address). You can opt out of allowing us to collect this information
either by refusing access to the information or by disabling your Location
setting on your device. However, if you choose to opt out, you may not be
able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your
consent.
We process your personal information for a variety of reasons, depending on how
you interact with our Services, including:
* To facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to
your account, as well as keep your account in working order.
* To deliver and facilitate delivery of services to the user. We may process
your information to provide you with the requested service.
* To respond to user inquiries/offer support to users. We may process your
information to respond to your inquiries and solve any potential issues you
might have with the requested service.
* To send administrative information to you. We may process your information to
send you details about our products and services, changes to our terms and
policies, and other similar information.
* To fulfil and manage your orders. We may process your information to fulfil
and manage your orders, payments, returns, and exchanges made through the
Services.
* To save or protect an individual's vital interest. We may process your
information when necessary to save or protect an individual’s vital interest,
such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is
necessary and we have a valid legal reason (i.e. legal basis) to do so under
applicable law, like with your consent, to comply with laws, to provide you with
services to enter into or fulfil our contractual obligations, to protect your
rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain
the valid legal bases we rely on in order to process your personal information.
As such, we may rely on the following legal bases to process your personal
information:
* Consent. We may process your information if you have given us permission
(i.e. consent) to use your personal information for a specific purpose. You
can withdraw your consent at any time. Learn more about withdrawing your
consent.
* Performance of a Contract. We may process your personal information when we
believe it is necessary to fulfil our contractual obligations to you,
including providing our Services or at your request prior to entering into a
contract with you.
* Legal Obligations. We may process your information where we believe it is
necessary for compliance with our legal obligations, such as to cooperate
with a law enforcement body or regulatory agency, exercise or defend our
legal rights, or disclose your information as evidence in litigation in which
we are involved.
* Vital Interests. We may process your information where we believe it is
necessary to protect your vital interests or the vital interests of a third
party, such as situations involving potential threats to the safety of any
person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this
section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your
data with third-party vendors, service providers, contractors, or agents ('third
parties') who perform services for us or on our behalf and require access to
such information to do that work. We have contracts in place with our third
parties, which are designed to help safeguard your personal information. This
means that they cannot do anything with your personal information unless we have
instructed them to do it. They will also not share your personal information
with any organisation apart from us. They also commit to protect the data they
hold on our behalf and to retain it for the period we instruct.
The categories of third parties we may share personal information with are as
follows:
* Ad Networks
* Data Storage Service Providers
* Finance & Accounting Tools
* Payment Processors
* Social Networks
We also may need to share your personal information in the following situations:
* Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another
company.
* When we use Google Maps Platform APIs. We may share your information with
certain Google Maps Platform APIs (e.g. Google Maps API, Places API). We
obtain and store on your device ('cache') your location. You may revoke your
consent anytime by contacting us at the contact details provided at the end
of this document.
* Affiliates. We may share your information with our affiliates, in which case
we will require those affiliates to honour this privacy notice. Affiliates
include our parent company and any subsidiaries, joint venture partners, or
other companies that we control or that are under common control with us.
* Business Partners. We may share your information with our business partners
to offer you certain products, services, or promotions.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you
share with third parties that we may link to or who advertise on our Services,
but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile
applications and/or contain advertisements from third parties that are not
affiliated with us and which may link to other websites, services, or
applications. Accordingly, we do not make any guarantee regarding any such third
parties, and we will not be liable for any loss or damage caused by the use of
such third-party websites, services, or applications. The inclusion of a link
towards a third-party website, service, or application does not imply an
endorsement by us. We cannot guarantee the safety and privacy of data you
provide to any third parties. Any data collected by third parties is not covered
by this privacy notice. We are not responsible for the content or privacy and
security practices and policies of any third parties, including other websites,
services, or applications that may be linked to or from the Services. You should
review the policies of such third parties and contact them directly to respond
to your questions.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and
store your information.
We may use cookies and similar tracking technologies (like web beacons and
pixels) to gather information when you interact with our Services. Some online
tracking technologies help us maintain the security of our Services and your
account, prevent crashes, fix bugs, save your preferences, and assist with basic
site functions.
We also permit third parties and service providers to use online tracking
technologies on our Services for analytics and advertising, including to help
manage and display advertisements, to tailor advertisements to your interests,
or to send abandoned shopping cart reminders (depending on your communication
preferences). The third parties and service providers use their technology to
provide advertising about products and services tailored to your interests which
may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse
certain cookies is set out in our Cookie Notice.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social
media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party
social media account details (like your Facebook or X logins). Where you choose
to do this, we will receive certain profile information about you from your
social media provider. The profile information we receive may vary depending on
the social media provider concerned, but will often include your name, email
address, friends list, and profile picture, as well as other information you
choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described
in this privacy notice or that are otherwise made clear to you on the relevant
Services. Please note that we do not control, and are not responsible for, other
uses of your personal information by your third-party social media provider. We
recommend that you review their privacy notice to understand how they collect,
use, and share your personal information, and how you can set your privacy
preferences on their sites and apps.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the
purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for
the purposes set out in this privacy notice, unless a longer retention period is
required or permitted by law (such as tax, accounting, or other legal
requirements). No purpose in this notice will require us keeping your personal
information for longer than thirty six (36) months past the start of the idle
period of the user's account.
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymise such information, or, if this is
not possible (for example, because your personal information has been stored in
backup archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational
security measures designed to protect the security of any personal information
we process. However, despite our safeguards and efforts to secure your
information, no electronic transmission over the Internet or information storage
technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorised third parties will
not be able to defeat our security and improperly collect, access, steal, or
modify your information. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services is at
your own risk. You should only access the Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18
years of age.
We do not knowingly collect, solicit data from, or market to children under 18
years of age, nor do we knowingly sell such personal information. By using the
Services, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18 years of
age has been collected, we will deactivate the account and take reasonable
measures to promptly delete such data from our records. If you become aware of
any data we may have collected from children under age 18, please contact us at
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United
Kingdom (UK), and Switzerland, you have rights that allow you greater access to
and control over your personal information. You may review, change, or terminate
your account at any time, depending on your country, province, or state of
residence.
In some regions (like the EEA, UK, and Switzerland), you have certain rights
under applicable data protection laws. These may include the right (i) to
request access and obtain a copy of your personal information, (ii) to request
rectification or erasure; (iii) to restrict the processing of your personal
information; (iv) if applicable, to data portability; and (v) not to be subject
to automated decision-making. In certain circumstances, you may also have the
right to object to the processing of your personal information. You can make
such a request by contacting us by using the contact details provided in the
section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data
protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing
your personal information, you also have the right to complain to your Member
State data protection authority
[https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm]
or UK data protection authority
[https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/].
If you are located in Switzerland, you may contact the Federal Data Protection
and Information Commissioner [https://www.edoeb.admin.ch/edoeb/en/home.html].
Withdrawing your consent: If we are relying on your consent to process your
personal information, you have the right to withdraw your consent at any time.
You can withdraw your consent at any time by contacting us by using the contact
details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing
before its withdrawal nor, will it affect the processing of your personal
information conducted in reliance on lawful processing grounds other than
consent.
Opting out of marketing and promotional communications: You can unsubscribe from
our marketing and promotional communications at any time by replying 'STOP' or
'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the
details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
below. You will then be removed from the marketing lists. However, we may still
communicate with you — for example, to send you service-related messages that
are necessary for the administration and use of your account, to respond to
service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your
account or terminate your account, you can:
* Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our legal terms and/or comply with applicable legal
requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by
default. If you prefer, you can usually choose to set your browser to remove
cookies and to reject cookies. If you choose to remove cookies or reject
cookies, this could affect certain features or services of our Services. You may
also opt out of interest-based advertising by advertisers
[http://www.aboutads.info/choices/] on our Services.
If you have questions or comments about your privacy rights, you may email us at
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ('DNT') feature or setting you can activate to signal
your privacy preference not to have data about your online browsing activities
monitored and collected. At this stage, no uniform technology standard for
recognising and implementing DNT signals has been finalised. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will inform
you about that practice in a revised version of this privacy notice.
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and
conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act
2020 (Privacy Act).
This privacy notice satisfies the notice requirements defined in both Privacy
Acts, in particular: what personal information we collect from you, from which
sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil their
applicable purpose, it may affect our ability to provide our services, in
particular:
* offer you the products or services that you want
* respond to or help with your requests
* manage your account with us
* confirm your identity and protect your account
At any time, you have the right to request access to or correction of your
personal information. You can make such a request by contacting us by using the
contact details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE
THE DATA WE COLLECT FROM YOU?'
If you believe we are unlawfully processing your personal information, you have
the right to submit a complaint about a breach of the Australian Privacy
Principles to the Office of the Australian Information Commissioner
[https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us]
and a breach of New Zealand's Privacy Principles to the Office of New Zealand
Privacy Commissioner
[https://www.privacy.org.nz/your-rights/making-a-complaint/].
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with
relevant laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated 'Revised' date at the top of this privacy notice. If we
make material changes to this privacy notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a
notification. We encourage you to review this privacy notice frequently to be
informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
info@remotesens.com or contact us by post at:
RemoteSens Limited
Office 4, Brierley Business Centre
Brierley Park Close
Sutton in Ashfield, Nottinghamshire NG17 3FW
England
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, details about how we
have processed it, correct inaccuracies, or delete your personal information.
You may also have the right to withdraw your consent to our processing of your
personal information. These rights may be limited in some circumstances by
applicable law. To request to review, update, or delete your personal
information, please fill out and submit a data subject access request
[https://app.termly.io/notify/3b8edc9a-12ed-43ea-b0c5-71739d34e847].
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